Plain language matters

Plain language matters

When communicating about a policy, a service or a product in writing, we can get bogged down in the complexities and the details. This is particularly true when you’re highly invested in it. Perhaps you helped devise the policy over many iterations and know it...
Make your web content understandable

Make your web content understandable

The Web Content Accessiblility Guidelines (WCAG 2.1) outline four main principles:content is perceivablecontent is operablecontent is understandablecontent is robust.While each principle is important, my main focus is creating understandable web content that is:easy...
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